Get in Touch

You're welcome to drop in during opening hours, but we strongly recommend booking an appointment. This ensures an advisor is available and has time to focus on your case properly. Walk-ins are seen on a first-come basis if advisors are free, but you may need to wait or come back another time.

We usually have availability within 3-5 working days, though urgent cases can sometimes be accommodated sooner. If you're facing an immediate deadline (such as a tribunal date or mandatory reconsideration deadline), let us know when you contact us and we'll do our best to prioritise your case.

Yes, we work with clients across the UK. Benefits law is the same throughout England, Wales, and Scotland, so we can provide the same level of support regardless of where you're based. Most of our work can be done remotely via phone, email, and video calls. For tribunal representation, we can travel to hearing centres across the country.

Bring any documents related to your benefits claim such as decision letters, medical evidence, bank statements, tenancy agreements, or wage slips. If you haven't got everything, don't worry – we can work out what's needed during the consultation. A notepad might be useful if you want to jot down what we discuss.

Absolutely. We treat all client information in strict confidence and handle your data in accordance with GDPR and data protection laws. Information is only shared with third parties (such as the DWP or tribunals) with your explicit consent and only when necessary for your case.

Our initial consultation includes basic guidance and an overview of your options at no charge. If you need ongoing support with applications or appeals, our services are charged as outlined on our services page. However, we can signpost you to free advice services in your area if cost is a barrier.